We’ll agree a delivery slot with you in advance. If you miss it, your courier may offer another attempt — if not, or if no new slot works, your order goes back to our warehouse.
If that happens and we don’t hear from you to rearrange within 30 calendar days (15 days for business customers, after which storage charges kick in), we may cancel the sale — in which case any payment you’ve made covers the costs we’ve incurred (transport, handling, storage).