Get in touch with customer service first — they’ll give you a return number to put on the parcel. Send the item back complete, unassembled, in its original packaging (hang onto it until we’ve checked everything), along with the delivery note. Once we’ve received and inspected it, we’ll refund you within 30 days to your original payment method. If the packaging’s missing or damaged, or the item’s incomplete or damaged through use, we may deduct some of the refund — up to the full value in some cases.