Private customers
You’re covered by the standard legal guarantee (2 years from delivery — any fault in the first 24 months on new items, or 12 months on “second life” items, is assumed to be pre-existing) and against hidden defects (2 years from when you spot the fault, within 5 years of purchase). These don’t cover normal wear, poor upkeep, DIY assembly gone wrong, or accidental damage.
Business customers
You’re covered by the manufacturer’s warranty (typically 1–5 years, depending on the brand) and against hidden defects under standard B2B terms — you’ll need to provide proof, and we’ll repair or replace rather than refund.
Either way, get in touch via our after-sales form (private customers) or sav-eshop@silvera.fr (business customers), with a clear description and photos. We can’t accept a return without agreeing it with you first.