Company Overview
- Who are we?
- How can I get in touch?
- What do we do?
- What’s Silvera Pro?
- Contact directory
- Our projects
Order Process
- How do I place an order?
- How do I set up a business account?
- Private or business account — what’s the difference?
- Is it safe to pay online? What payment methods do you accept?
- Can I use a different delivery and billing address?
- How do I use a promo code?
Product Guide
- Can I see the products in person?
- Are your products genuine?
- I can’t find what I’m looking for
- How are your prices worked out?
- How do I look after my furniture?
- Why don’t the colours always match the photos?
Delivery and Export Information
- What delivery options do I have?
- How long will delivery take?
- Where do you deliver to?
- How much is delivery?
- What if I’m not in for my delivery?
- Do you assemble and install furniture?
Customer Service
- How do I contact customer service?
- When will I receive my invoice?
- How do I update my details?
- What’s covered under warranty?
- My order arrived damaged or incomplete — what do I do?
- What is the right of withdrawal?